EVENTIM USA Privacy Policy

EVENTIM USA (“EVENTIM,” “we,” or “us”) has created this Privacy Policy to describe our practices with respect to personal data we collect through our US websites and mobile applications, including but not limited to WWW.EVENTIM.US  (collectively the “Site”) as well as any other websites, services or communications that link to this Privacy Policy. This Privacy Policy also describes how we may collect, use, and share information of job applicants who use our Site, and of business contacts at venues, artists, promoters, or other rights holders that work with us. By using the Site, you are accepting the practices set forth in this Privacy Policy.

We may also choose or be required by law to provide different or additional disclosures relating to the processing of personal data about residents of certain countries, regions, or states. Please refer to the Additional US Privacy Disclosures section below for additional disclosures that may be applicable to you.

For visitors outside of the US, please visit the Eventim website for your applicable country for information about our privacy practices in relation to our services in your country.

This Privacy Policy is not a contract and does not create any legal rights or obligations not otherwise provided by law.

1. Personal Data We Collect

We may collect personal data about you as described below:

Personal data you provide: You may provide personal data to us when you interact with us, such as via registration forms, order forms and other forms on our Site; or if you are a venue, artist, promoter, or rights holder that works with us to sell tickets to an event. The personal data you provide to us will depend on how you interact with us. In general, you may provide personal data to us in the following situations:

Purchases: When you purchase tickets on our Site, EVENTIM may collect your name and contact information; transactions and purchase history; company information (if applicable); information about event or venue accommodations you request or purchase (such as seating restrictions or accessibility); and any other information you provide upon purchase.

In connection with transactions, our Site enables you to share your payment information with our payment processors to make your purchase payment. We do not retain payment information. Our Site also permits you to store your payment card for future transactions, but even in this case your full payment information remains with our payment processor.

Account creation: When you create an account with us, EVENTIM may collect your name and contact information; login credentials; settings and preferences you provide through your account (and any other information you provide to us through your account. You may retrieve and modify data saved to your user account at any time by logging in to your account.

Email signup: EVENTIM collects your email address when you sign up for email or other marketing communications. You can opt-out of our newsletter, marketing, or other non-transactional emails at any time by clicking the “Unsubscribe” link in any such email, or by changing your preferences in your Customer Account. Please note that we may continue to send you transactional emails even after you opt-out.
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Business Contact and Company Information: If you work for a venue, artist, promoter, or other rights holder that has engaged us in connection with ticket sales, you may provide your name and contact information, as well as information about your company.

Personal data collected automatically: When you use our Site and mobile applications, certain data about your device and web browser are automatically collected in connection with providing the website to you. This includes data such as your IP address, device type, and operating system.

Personal data collected by cookies: Our Site, as well as emails we send you, use cookies and similar technologies such as pixels. Cookies may collect information about your device and your browser, such as IP address, device type, operating system, and other identifiers associated with your device. They may also collect information about how you use or interact with our website or emails, such as the pages you visit and features you use. For more information on the cookies we use, see the section titled “Cookies and Interest Based Advertising” below.

Communications with us: If you communicate with us – such as by email or using our Help Center – we may collect your name, email address, and any further information you provide in communications with us. This may include call recordings if you call our customer service centers; you will be notified at the beginning of a call if it is recorded. Similarly, if you interact with us on social media (such as Facebook or Twitter), we may obtain your username and any information you provide in communications to us.

Data provided by others: Third parties may provide personal data to us, including partners such as venues, artists or promoters, as well as advertising networks, marketing and data analytics providers, and service providers. We also may receive personal data from other companies in the EVENTIM family, such as our affiliates, joint ventures and subsidiaries. If someone else purchases a ticket for you or transfers a ticket to you, that person may provide us with your name, contact information, and other information that can be used to purchase, personalize, or provide the tickets to you. We may also collect personal data about you from publicly available sources, such as social media channels where you interact with us or have made information about yourself available to the public.

2. Data Use

EVENTIM uses personal data we collect for the following purposes:

Operating our business and providing our products and services, including providing our Site and its services to you and others; registering your account; processing your orders for tickets and other products; providing you with customer support; and communicating with you regarding transactions, events, or your use of the Site.

Processing, evaluating, and responding to your requests and inquiries, such as confirming your event registration, or responding to your inquiries about an event.

Analyzing and improving our Site, technologies, and our products and services, including performing data analyses; developing new technologies, products, and services; learning more about our users; evaluating user engagement with our Site; and facilitating the functionality and new functionalities on our Site.

Customizing your experience, such as displaying content we believe may be of interest to you or that is based on your preferences.

Marketing purposes, including online and digital advertising, email marketing, or otherwise sending you information about events, promotions, offers, or new products or features we believe may be of interest to you. We may use data for marketing of our own products or services, or for third-party offers as well. You can opt-out of any marketing emails we send you at any time by clicking the “Unsubscribe” link in any such email, or by changing your preferences in your Customer Account.

Protecting the safety and integrity of our Site and services, including troubleshooting issues and detecting and preventing errors, fraudulent activity, or other potentially wrongful, harmful, or illegal activity.

Enforcing this Privacy Policy, our Terms of Use (including our Purchase Policy), or any other agreement(s) we may have with you.

Protecting the health, safety, welfare, rights, or interests of you, us, any third party, or the general public.

Fulfilling claims and compliance-related purposes, such as complying with, making claims relating to, or enforcing legal rights or obligations, legal process, our policies, government requests, or prudent security or business practices.

Facilitating business transactions and organizations, including mergers, acquisitions, joint ventures, or financing or sales of company assets. We may disclose, transfer, or assign personal data to a third-party during negotiation of, in connection with, or as an asset in such a business transaction or reorganization. Also, in the unlikely event of our bankruptcy, receivership, or insolvency, your personal data may be disclosed, transferred, or assigned to third parties in connection with the proceedings or disposition of our assets.

We may also use personal data for any other purposes that we have notified to you or for which we have obtained your consent, or as otherwise permitted by law.

We may at times receive, or process personal data to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.

3. Data Sharing

We may share personal data with third parties for any purpose described in Section 2 above (“Data Use”). The categories of third parties who receive personal data are generally as follows:

EVENTIM affiliates: We may share personal data with other companies in the EVENTIM family.

Event venues, artists and promoters: Your personal data may be shared between EVENTIM and the venues, artists and/or promoters who organize or are involved with events. Additionally, our Site may give you the option to let us share your email address with venues and/or promoters, so that the venue and/or promoter can contact you via email for marketing purposes.

Service providers and business partners: We share personal data with third-party business partners and service providers who help us operate our business, such as by hosting our website, managing our newsletter, processing payments, and preventing payment fraud.

Marketing providers: We coordinate and share personal data with our marketing providers in order to advertise and communicate with you about the products and services we make available.

Ad networks and advertising partners: We work with third-party ad networks and advertising partners to deliver advertising and personalized content on our services, on other websites and services, and across other devices. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and related technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research. For more information on the cookies we use, see the section titled “Cookies and Interest-Based Advertising” below.

Compliance and claims: We may share personal data in connection with complying with, making or defending claims relating to, or enforcing: legal rights or obligations, legal process, government requests, or prudent security or business practices. This may include disclosures to law enforcement offices, government health authorities, third-party rights owners, or others, as well as sharing related to protecting the rights, property, interests, or personal safety of our clients, users, or the general public.

Transaction-related sharing: We may share or transfer personal data with another business in connection with a merger, acquisition, sale, or reorganization of our business or our assets.

As authorized by you: We may share personal data with any person or entity you authorize us to share it with.

4. Security

This Site has security measures in place to protect personal data. However, please note that due to the inherently open nature of the Internet, we cannot guarantee that information sent between you and us, or your attempt to access or use our Site or its services, can be absolutely secure. It is your responsibility to keep your account credentials (such as your password) secure.

5. Retention

EVENTIM generally retains personal data for as long as is necessary to perform the purposes for which it was collected, as outlined in this Privacy Policy, unless applicable law permits or requires a longer period. To determine the appropriate duration of the retention of personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations. Once retention of the personal data is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if that is not possible (for example, because personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or deidentification is possible.

6. Other Websites

This Site may contain links to other websites, details of which are provided for information only. EVENTIM has no responsibility for such sites and nor does it have responsibility for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties. You should ensure to read those websites’ privacy policies independently.

7. Cookies and Interest-Based Advertising

Through some of the cookies and similar technologies used on our Site, we may partner with third-party advertising providers to provide you with ads on other websites. These third parties may collect information about your online activities over time on our website and others. You can opt out of delivery of targeted ads to you by multiple online advertising providers by visiting https://optout.networkadvertising.org/ and https://www.aboutads.info/choices/. Our site also uses Google Analytics to analyze user activity; you can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Further, our Site offers users a cookie preference manager with which users can deactivate cookies that are not essential to the Site or its functionalities. Click here to manage cookies for our Site.

8. Global Privacy Control

If you are visiting our site with the Global Privacy Control enabled, any cookies that constitute sales or are used for targeted advertising should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting.

9. Children

This Site is not directed toward children under 13 years old. We do not knowingly collect information from children under 13. If you believe we have collected personal data from children under 13, please contact us as described below.

10. Contact Us

If you have any questions about this Privacy Policy or otherwise, please contact us at privacy@eventim.com.

You can also write to us at:
SEE TICKETS USA LLC
9100 Wilshire Blvd., Ste 800E
Beverly Hills, CA 90212
Attn: Business Affairs

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes to This Privacy Notice, we will change the “effective date” of the Policy. If we make material changes, we will notify individuals by email to their registered email address, by prominent posting on the Site, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.

Additional US Privacy Disclosures

These disclosures supplement the information contained in our Privacy Policy by providing additional information about our personal data processing practices relating to individual residents of certain US states. For a detailed description of how we collect, use, disclose, and otherwise process personal data, please read our Privacy Policy.

1. Personal Data Disclosures, Sales and Targeted Advertising

We disclose all of the categories of personal data we collect to the categories of recipients set forth in the Data Sharing section of our Privacy Policy. Our disclosure of personal data to the following categories of third parties qualifies as the sale of personal data or the sharing or processing of personal data for the purpose of displaying advertisements that are selected based on personal data obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”) under certain privacy laws:

To Marketing Providers: We coordinate and share personal data with our marketing providers in order to advertise and communicate with you about the products and services we make available.

To Ad Networks and Advertising Partners: We work with third-party ad networks and advertising partners to deliver advertising and personalized content on our services, on other websites and services, and across other devices. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and related technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of personal data or the processing of personal data for purposes of targeted advertising (as described in the Your Additional US Privacy Choices section below).

Please note we do not sell the personal data of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes.

2. Sensitive Personal Data

We do not collect any information that is classified as “sensitive” under certain state privacy laws. In connection with transactions, our Site enables you to share certain payment information with our payment processors to make your purchase payment. We do not retain payment information. Our Site also permits you to store your payment card for future transactions, but even in this case your full payment information remains with our payment processor.

3. Your Additional US Privacy Choices

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

Right to Know: The right to confirm whether we are processing personal data about you and, under California law only, to obtain certain personalized details about the personal data we have collected about you, including:

• The categories of personal data collected;

• The categories of sources of the personal data;

• The purposes for which the personal data were collected;

• The categories of personal data disclosed to third parties (if any), and the categories of recipients to whom this personal data were disclosed;

• The categories of personal data shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal data were disclosed for these purposes;

• The categories of personal data sold (if any) and the categories of third parties to whom the personal data were sold.

Right to Access & Portability: The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

Right to Correction: The right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.

Right to Control Over Sensitive Personal Data: The right to exercise control over our collection and processing of certain sensitive personal data.

Right to Opt-Out of Targeted Advertising: The right to direct us not to use or share personal data for certain targeted advertising purposes.

Right to Opt-Out of Sales: The right to direct us not to sell personal data to third parties, including the right to opt-out of the disclosure of personal data to third parties for the third parties’ direct marketing purposes under California’s “Shine the Light” Law.

Right to Deletion: The right to have us delete personal data we maintain about you. If you are a resident of the State of California under the age of 18, you may also request and obtain removal of user-generated content you have posted on our platform (though please note that such a request does not ensure complete or comprehensive removal of all user-generated content, particularly where user-generated content has been republished or reposted by another user or third party).

Depending on your state of residency, you may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

Submitting Privacy Rights Requests
Please submit a request specifying the right you wish to exercise by sending an email request to privacy@eventim.com or by submitting a request via our online contact form here.

To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal data or the use of personal data for targeted advertising purposes, please click the “Cookie Settings” link in the footer of the website and adjust your preferences accordingly. If you are visiting our site with the Global Privacy Control enabled, any cookies that constitute sales or are used for targeted advertising should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the Digital Advertising Alliance’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow the other steps set forth in the Automatic Data Collection Preferences and Targeted Advertising Preferences sections of the Your Privacy Choices section of our Privacy Statement to further exercise control over automatic data collection technologies.

Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests to include first and last name, email address, phone number, state of residency and/or the date of your last transaction with us.

Agent Authorization
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us as set forth in this Privacy Policy. Even if you choose to use an agent, as permitted by law, we may require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.

Appealing Privacy Rights Decisions
Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request.

4. Additional Notice for Nevada Residents

If you are a resident of the state of Nevada, you have the right to opt out of the sale of your personal data. You may submit a request to opt-out of the sale of your personal data by sending an email request to privacy@eventim.com or by submitting a request via our online contact form here.

5. Additional Notices for California Consumers

If you are a resident of the state of California, the following additional disclosures are for you:

A. California Personal Information We Collect
We describe the personal information we have collected in the 12 months preceding the effective date of this Privacy Policy above in the section titled “Personal Data We Collect”. The information we have obtained includes the following categories of personal information:

(1) Identifiers including real name, postal address, online identifier, IP address, email address, account name, or other similar identifiers;

(2) Personal information described in Cal. Civ. Code Sec. 1798.80, which is information that identifies, relates to, describes, or is capable of being associated with a particular individual, including the “Identifiers” listed in the preceding point, telephone number, payment information and/or financial information;

(3) Commercial information, such as records of products or services purchased or received from us (e.g. transaction records); interactions with customer service; username, password, or other account information used to access our Site or online services; information about actions taken on our Sites; information about preferences or behavior we collect from our Sites or receive from third parties to target ads or customize content;

(4) Internet or other electronic network activity information, such as browsing history, search history, and information regarding consumers’ interaction with our Site or ads, and which includes (a) logs of your sessions on our Sites; (b) data collected by automated means like cookies, web beacons, and similar technologies; and (c) connection information associated with calls, text messages, and other communications between you and us.

(5) Geolocation data, if you authorize our Site or mobile app to collect your location, we may receive geolocation data. You can disable collection of location information in your browser or device settings at any time.

(6) Audio information from calls you place to customer service – you will be notified at the beginning of a call if it may be recorded or monitored.

(7) Education information (if you are a job applicant), defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99). This includes details about education history contained in letters of application and resumes/CVs.

(8) Inferences drawn from (1) the information we collect when you visit our Site, use our apps, or interact with our ads or us in different contexts (such as social media), (2) information we collect, including through affiliates and third-party suppliers, consisting of or regarding publicly-available data, and (3) information about consumer preferences and behavior we collect from our Sites and mobile apps or obtain from third parties in order to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

B. Sources of Personal Information
We obtain the above categories of personal information from a variety of sources. As outlined above in the section titled “Personal Data We Collect”, the sources from which we collect personal information include:

(a) directly from consumers with whom we or our service providers or business partners interact;

(b) the devices used by consumers to access our Sites, mobile apps, or any content we make available;

(d) third-party partners such as venues, artists or promoters, as well as advertising networks, marketing and data analytics providers, and social networks; and others consistent with this Privacy Policy.

For more information, please see the above section titled “Personal Data We Collect”.

C. Business Purposes for which Personal Information Is Used
We use the personal information we collect about California consumers for the business purposes disclosed within this Privacy Policy – see the above section titled “Data Use” for more information. The business purposes for which we may use personal information about California consumers include:

Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;

Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;

Debugging to identify and repair errors in our systems;

Short-term, transient use including contextual customization of ads;

Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services. This includes:

Conducting internal research to develop and demonstrate technology; and

Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, purposes disclosed elsewhere in this Privacy Policy, or for purposes compatible with the context in which the personal information was collected.

D. Disclosures of Personal Information
We do not sell any personal information of minors under the age of 16.

We may sometimes sell or share personal information for monetary or other valuable consideration, as defined under California law. In the preceding 12 months, we have sold and shared the following personal information with the event rights holder: customer name, email address, postal address and product purchased.

Within the last 12 months, we have disclosed personal information in all or substantially all of the categories identified in this Additional Notice for California Consumers for various business purposes to: EVENTIM affiliates, our service providers and other business partners, event promoters, artists or venues, or as otherwise permitted in Section 3 above (“Data Sharing”).

For more information about the business purposes for which we have disclosed personal information, see the above Section 2 (“Data Use”). For the categories of entities to whom we have disclosed this information please see Section 3 above (“Data Sharing”).

We offer users of our Site the ability to disable cookies that are used on our Site that are not essential to the Site or its functionalities. Click here to manage cookies used on this Site.

E. Metrics Regarding Privacy Requests
We did not receive any requests to Know or requests to Delete in the year 2024. We will provide information regarding such requests received in calendar year 2025 to the extent required by, and in accordance with, applicable law within the time period provided by law.

F. California Rights relating to Direct Marketing
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. To make such a request contact us as set forth in the “Contact Us” section above.

Effective Date: 1/1/2026